Collecting your winnings in one of our GoldenPalace Gaming Halls is easy, fast and 100% secure.
How it works
Go to your “Cashier” page in your GoldenPalace account.
Choose “Cash out in Gaming Hall” as your payout method.
Once your request is approved by our finance team, you’ll receive an email with a unique withdrawal code.
Visit the Gaming Hall of your choice, show your code and your identity card to our staff.
You’ll receive your winnings in cash immediately.
Processing time
Most requests are approved within 1–2 working days, and your code is sent as soon as your cash is ready for pickup.
Important to know
You must bring a valid ID card to collect your payout.
The name on your account must match your ID.
Your pickup code is personal and confidential — please don’t share it.
Fast. Secure. Personal. That’s GoldenPalace.
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