When will my money be available for collection in a GoldenPalace Gaming Hall?

Good news; cash pickups are quick and easy!
Your money is usually ready within 1–2 working days after your request.

Processing time

• Our finance team processes all requests within a maximum of 10 working days,
  but most are completed within 2 working days.

• Once your payout is approved, you’ll receive an email with a unique pickup code.

• This code allows you to collect your winnings in cash at any GoldenPalace Gaming Hall.

Where to find your pickup code

Once processed:

• You’ll receive a confirmation email with the code.

• You can also find it anytime under:
  “Cashier” → “Withdrawal History” in your account.

Before visiting the Gaming Hall

• Bring your identity card.

• The name on your player account must match your ID.

• The pickup code is personal and confidential; never share it.

Fast. Safe. Personal. That’s GoldenPalace.