Knowledge base

ID verification/upload (1)

ID verification/upload (6)

• How can I upload my documents?
• When is my account validated?
• Why do I need to upload my documents?

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Transactions (1)

Deposit/withdrawal (18)

• I cannot make a deposit.
• What different deposit methods are you offering?
• How long will it take before I get my money on my bank account?

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Bonus/promotion (1)

Bonus/promotion (3)

• When will I receive a bonus?
• CLUB and Points
• Can I get free bonus money?

Claims casino (1)

Claims casino (3)

• I won money, but the money has not been credit on my account
• A game will not open. What should I do?
• A game is stuck. I received an error message and cannot continue

Account Problems/block/unblock (1)

Account Problems/block/unblock (7)

• I cannot log in on my account
• I forgot my username
• I forgot my password

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Claims sports bet (1)

Claims sports bet (7)

• A bet is open, but the game is finished. When will it be calculated?
• How long does it take for a bet to be calculated?
• I did not receive the winnings of a sports bet

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Claims Gaming Hall (1)

Claims Gaming Hall (2)

• I have been refused access to the Gaming Hall
• I had an issue in the Gaming Hall

Bug/problem/downtime (1)

Bug/problem/downtime (2)

• I cannot access the websites
• I receive a « ERROR 404 » message.

Legal (1)

Legal (2)

• How old do I need to be to play casino games?
• How old do I need to be to place sport bets?

New update (1)

New update (5)

• What's new
• What remains
• What is the legal age to gamble at Golden Palace Sports?

View all 5