The website or games are loading slowly

A slow loading time can happen for different reasons; but it’s easy to fix.

Try this first:

1. Check your connection; stable Wi-Fi or 4G is best.

2. Close other tabs or apps using bandwidth (like streaming).

3. Clear your browser cache & cookies.

4. Try another browser or switch from Wi-Fi to mobile data.

5. Restart your device to refresh memory.

If our site is under maintenance, we’ll display a message on the homepage — in that case, just try again in a few minutes.

Still slow? Email support@goldenpalace.be with your device, browser, and approximate time — we’ll help optimize your experience.

Fast, safe, and smooth; that’s how gaming should feel.