We’re sorry you experienced that; tech issues are rare but not impossible.
If a game malfunction or technical error causes a lost spin or incorrect balance, we will investigate thoroughly. Your funds or credits are never lost permanently; they are safeguarded by our systems.
Here’s how you can help us:
Take a screenshot or record the error if possible (balance, game, time).
Note the game name, bet amount, and timestamp.
Email support@goldenpalace.be with those details and your account username.
Our technical team will review server logs, rollback if needed, and restore your correct balance or compensate appropriately. We’ll keep you updated throughout the process.
Your trust matters. We always aim to make things right.
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