First, we would advise you to verify your internet connection and make sure your internet connection is working without any issues. You can test your internet connection through the following link: https://fast.com/fr/#.
If you do have internet but you still have a problem to access the website, we would like to advise you to clear the cache and cookies in your internet options. It can also be handy to try with another internet browser such as Chrome, Mozilla, Firefox or Edge.
If the issue is still present, please take a screenshot of the error message you receive and send the screenshot by email to our support. Our Customer Support Agent will be able to verify the situation in detail for you.
You can send the email to : support@goldenpalace.be
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