My connection dropped during a game; is my bet or spin lost?

Don’t panic! If your internet connection cuts out mid-game, your bet or spin is usually not lost.
Our servers automatically save your game state and process your bet once the connection returns.

What to do:

• Reconnect and reload the game.

• Check your game history — your last spin or bet result should appear.

• If not, email support@goldenpalace.be with a screenshot, game name, and time.

We’ll verify everything on our side and restore your correct balance.

Our system is built to protect your play; even when your connection drops.