We understand that it’s easy to take a photo of your driving licence;
but unfortunately, this document can’t be accepted to verify your account.
To protect your account and follow Belgian Gaming Commission (Kansspelcommissie) regulations, we can only validate your account using an official identity card (eID) or an equivalent government-issued ID.
This rule exists to keep our platform safe and secure for all players.
An identity card allows us to confirm your age, identity, and national registry number, which are required by Belgian law.
Accepted documents:
- Belgian identity card (front and back)
- Valid passport (for non-Belgian residents)
- Residence permit (for foreign players living in Belgium)
The document must be valid, clearly legible (all corners visible, full photo, no blur), and show your full name, date of birth, and photo.
All documents are treated confidentially and securely, in full respect of GDPR privacy standards.
If you’re unsure which document to send, our support team is happy to help at support@goldenpalace.be.
Your safety. Your trust. Our priority.
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