I can’t withdraw money; what should I do?

No worries;  we’ll help you sort this quickly. Most withdrawal issues are easy to fix.

Quick self-checks

1. Account verification
   Your account must be fully verified before any withdrawal. Verify via itsme® or upload your ID in “My documents.”

2. Bank details (IBAN & BIC)
   Make sure your IBAN and BIC are correct and belong to an account in your own name (SEPA).
   Don’t know them? Your banking app or bank can provide them.

3. Name match
   The account holder name must match your GoldenPalace profile. Mismatches are declined for your security.

4. Amount & limits
   Check the minimum withdrawal amount and any daily/weekly limits shown on the withdrawal page.

5. Bonus/wagering
   If you used a bonus, make sure all wagering requirements are met first.

6. Open checks
   Sometimes we need an extra KYC/AML check (e.g., proof of bank ownership). If so, we’ll notify you in your account or by email.

Bank details tips

• IBAN = country code + numbers (e.g., BE…), visible in your bank app.

• BIC (SWIFT) = your bank’s identifier (e.g., KREDBEBB).

• Copy–paste to avoid typos.

Still can’t withdraw?

Email us at support@goldenpalace.be with:

• Your username

• Requested amount and date/time

• The IBAN you entered (no screenshots of full statements needed)

• Any error message (screenshot helps)

We’ll check right away and guide you to the fastest solution.

Fast. Safe. Transparent. That’s GoldenPalace.