I won money, but the money has not been credit on my account

Created by Katarina Sonesta, Modified on Wed, 19 Jul, 2023 at 9:55 AM by Antonio Borgatti

If you experienced an issue while playing a casino game, please send an email to the support with the following information:

1/ Exact date and time when the issue occurred

2/ The name of the game on which you experienced the issue

3/ The stake of the game

4/ The balance you had when the issue occurred

5/ A screenshot of the error message or the game itself

6/ All other information which you think could be relevant to find the game in our back office

You can send your email to: support@goldenpalace.be