A game is stuck / shows an error; what should I do?

Quick fixes (try these first)

1. Refresh & relaunch: Close the game tab, refresh the page, log out & back in.

2. Try another game: If others work, it’s likely a temporary issue with that title.

3. Private/Incognito mode: Bypass cached glitches.

4. Update your browser (Chrome/Edge/Firefox/Safari) and restart it.

5. Clear site data for GoldenPalace (cache & cookies).

6. Disable ad-/tracking-blockers for GoldenPalace; allow pop-ups & JavaScript.

7. Turn off VPN/Proxy (Belgian license ► Belgian IP required).

8. Switch network (Wi-Fi ↔ 4G/5G) or reboot your router.

9. Check device time is correct (auto time on); ensure enough storage/battery.

If the game still won’t continue, we’ll handle it for you.

Email us the details (for a fast fix)

Send support@goldenpalace.be:

• Exact date & time of the error (with timezone)

• Game title + provider (e.g., Pragmatic, Evolution)

• Stake / bet size (if relevant) and expected outcome (if known)

• Round ID / Game ID / Hand reference (often shown in game history)

• Screenshot or short screen recording of the error

• Device & OS (e.g., iPhone 14 / Android / Windows / macOS)

• Browser & version (e.g., Chrome 129)

• Connection (Wi-Fi/4G/5G + your ISP)

• Steps you already tried (from the list above)

What happens next

We review your logs, coordinate with the game studio if needed, and credit any missing result to your Wallet once confirmed.
You’ll receive an email update with the outcome.

Safe. Fair. Fast help. That’s GoldenPalace.