The game freezes or won’t load. What should I do?

If a game freezes, turns black, or doesn’t load, don’t worry; it’s usually easy to fix.

Try these quick steps:

1. Refresh the page (F5 or reload).

2. Clear cache & cookies in your browser.

3. Update or change browser (Chrome, Firefox, Edge, Safari).

4. Disable VPN/ad-blockers, as they can block certain game elements.

5. Switch device or network (test mobile data vs. Wi-Fi).

6. Close background apps that may slow performance.

7. Restart your device and try again.

If the issue continues, please email support@goldenpalace.be with:

• A screenshot of the error

• The game name, device, browser, and time

Our technical team will check and help you get back to the game quickly.

Smooth, safe, and fun; that’s how we play at GoldenPalace.