No worries; let’s get you back in safely.
Step 1: Reset your password
Click “Forgot password?” on the login screen and follow the instructions.
You’ll receive an email with a reset link — it’s valid for a short time, so please use it quickly.
Make sure to:
Check your spam or junk folder if you don’t see the email.
Create a new password that’s secure and unique.
Step 2: Check these quick tips
Make sure Caps Lock is off and your email address is typed correctly.
Try a different browser (Chrome, Edge, Firefox, Safari).
Clear cache & cookies and restart your browser.
Disable VPN or Proxy: your account must connect from a Belgian IP address.
If you’re using your phone, ensure you’re not on data saving mode.
Still stuck?
No problem; we’re here for you.
Send an email to support@goldenpalace.be with:
Your username or email address
A short description of what happens (error message or screenshot)
The device you’re using (PC, phone, tablet)
Our support team will verify your access and help you log in safely again.
? Your account. Your safety. Our priority.
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