We’ve built simple, effective tools to help you manage your activity safely:
Deposit Limits; by default €200/week (regulated by law).
You can lower or request to increase your limit in your profile.
Requests to raise the limit take 72 hours to activate.
Temporary Break (“Take a Break”) – pause for days, weeks, or months.
During this period, your account remains secure and locked.
Self-Exclusion (6 Months) – complete block from all access.
You cannot reverse this until the exclusion expires.
EPIS Exclusion – full exclusion via the Belgian Gaming Commission, applying to all operators nationwide.
Each option is available under “My Profile” → “Responsible Gaming”.
If you ever feel that gaming is becoming stressful instead of enjoyable, please don’t wait; reach out for help right away.
Our Support team at support@goldenpalace.be is here to listen, provide information, and guide you toward professional help.
While we’re not mental health professionals, we can help you take the first steps toward the right resources, such as:
gokhulp.be – free, confidential help in Dutch.
joueurs.aide-en-ligne.be – free, confidential help in French.
Local support centers and counsellors trained in gambling-related problems.
You are never alone; professional, anonymous help is available 24/7.
Reaching out is a sign of strength, not weakness.
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