I made a deposit but the money isn’t on my player account

No stress; this can happen, and your money is never lost. Let’s fix it quickly.

Quick self-checks (usually solve it)

1. Refresh & check “Deposit History” in your account (it can take a few minutes to appear).

2. Bank/Method delay:

   • Bancontact / Payconiq / cards (Visa/Mastercard): usually instant, but your bank may need a few minutes.

   • Bank transfer: takes 1–3 working days.

3. 3D Secure / app approval: confirm the payment in your banking app if asked.

4. Card & limits: enough funds? card allows gaming/online payments? daily limit not reached?

5. Verification: if your account isn’t fully verified, some payments may be declined.

If it’s still not there after 30–60 minutes (or after the expected transfer time), we’ll sort it out for you.

Contact us (we’ll handle it fast)

Email support@goldenpalace.be with:

• Username and deposit amount

• Date & time of the attempt

• Payment method (Bancontact, Payconiq, Visa/Mastercard, Paysafecard, bank transfer)

• Bank reference (payment ID / ARN) or a screenshot of the successful payment

• Last 4 digits of your card (if card deposit) ; please don’t send your full card number

We’ll trace the transaction and credit your balance or advise next steps.

Fast. Safe. Transparent. That’s GoldenPalace.