No; you should never use someone else’s GoldenPalace account, even if that person is over 21. Each account is personal and must only be used by the registered player.
Why not?
It’s required by Belgian law and our licence: accounts must be linked to a verified, single person for reasons of security, anti-money-laundering (AML) and player protection.
Sharing logins puts the account owner at risk (financial loss, responsibility for gambling activity, and possible legal consequences).
It makes it impossible for us to verify identity, perform safe payouts or follow responsible-gaming measures.
What can you do instead?
Ask the person to create their own account at goldenpalace.be (quick and secure).
If they forgot their password, use the Forgot password link or ask them to contact support@goldenpalace.be; we’ll help them recover access after identity verification.
If they can’t manage their account (health, addiction, etc.), we can help: they can request self-exclusion, set limits, or ask our Support team for assistance. For problem-gambling support you can also consult gokhulp.be.
If you need to help them withdraw money: they must contact Support themselves or give you written, signed authorization; even then, payouts are only made after the account owner’s identity is verified.
If you see someone using another person’s account, please tell us; it helps protect players. Email security@goldenpalace.be.
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