We understand; sometimes circumstances change, and you may wish to return to play.
However, if you’ve blocked your account using the “Exclude myself” option, this action is final and cannot be undone, in line with Belgian Gaming Commission regulations.
This rule exists to protect players and ensure every self-exclusion is taken seriously.
What you can do
You’ll be able to access your account again after the self-exclusion period ends automatically.
If you requested the block manually via our support team, you can email support@goldenpalace.be to ask for reactivation.
Our team will review your request and let you know the next steps.
Your safety and wellbeing always come first; we’re here to help you return responsibly, when the time is right.
Protect first. Play later. Always responsibly.
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