How settlement works
We settle your bet as soon as we receive the official result from our data providers and/or the competition organiser (league, federation, race director). This protects you against later changes.
Why it can take a little longer
Some events require extra checks before the result is official, for example:
VAR / video review, added time or extra time
Penalties / tie-breaks / extra innings
Photo-finish or steward inquiries (racing)
Stat corrections (goals/assists/cards reassigned)
Postponed / abandoned / suspended matches
Protests or appeals filed with the organiser
Typical timeframes
Most markets: within minutes of the official result
Special cases/manual review: usually within a few hours
Complex appeals: we wait for the organiser’s final decision
90 minutes vs. extra time & penalties
Unless the market says otherwise, Football “Match Result” settles on 90 minutes + injury time. Markets explicitly labelled “To Qualify” / “Lift the Trophy” consider extra time and/or penalties. Other sports follow their standard settlement rules (shown in market info).
Still open and the result looks final?
Give it a little time after the final whistle. If your bet is still open after a reasonable delay, email support@goldenpalace.be and include:
Bet ID (from your Wallet → Bets)
Event & market (e.g., “Match Result”, “Over 2.5 Goals”)
Date & time of the event
Optional: a screenshot of your bet slip or the event result
We’ll check the official feeds and settle as soon as confirmation is available.
Safe, fair, transparent — that’s GoldenPalace.
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