What happens when a match is interrupted or abandoned?
If the event is resumed and completed within 48 hours of the scheduled start time, your bet remains valid and will be settled once the official result is confirmed.
If the event is not completed within 48 hours, the affected selection is usually void (cancelled) and your bet slip will be recalculated:
Single bet: stake refunded.
Combo bet: the void selection settles at odds 1.00; the rest of the bet stands.
Why settlement may take a little longer
We must wait for the organiser’s official confirmation (e.g., after inspections, reviews, or rescheduling).
Want us to check your specific bet?
Email support@goldenpalace.be and include:
Your Bet ID (Wallet → Bets)
Event name and date
Market (e.g., Match Result, Over/Under)
Optional: a screenshot of your bet slip
We’ll verify your bet in the official feeds and confirm the outcome.
Fair. Clear. Transparent. GoldenPalace.
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