When a bet or part of a combo bet is marked as VOID, it means that the event has been cancelled, postponed, or declared invalid by the competition organiser.
In this case, your bet is not lost; it’s simply recalculated as if that specific match never took place.
Here’s how it works:
In single bets: your stake is refunded.
In combo bets: the voided event is settled with odds of 1.00, and your payout is recalculated based on the remaining valid selections.
Example:
You placed a 3-leg combo. One match was cancelled.
→ The cancelled match counts as 1.00, and your winnings are based on the 2 remaining matches.
Common reasons for a bet being voided:
The match was postponed or abandoned and not played within 48 hours.
A player withdrew before a tennis match began.
A race was cancelled or an athlete did not start.
A technical error caused the event to be declared invalid.
If you’re unsure why your bet shows as void, contact our support team at support@goldenpalace.be with your Bet ID and event details. We’ll gladly review it for you.
Fair. Transparent. GoldenPalace.
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