We understand that once you’ve requested a withdrawal, you want to see your winnings on your account as soon as possible; and we do everything to make that happen quickly and securely.
Processing time
Once your account has been verified, our payments team processes all withdrawal requests within 1 to 2 working days.
You’ll receive a confirmation email once your payout has been approved.
After that, it’s over to your bank:
depending on your bank, it may take another 1 to 3 working days before the transaction is completed and the money becomes available in your account.
In total: you’ll usually receive your funds within 2 to 5 working days.
Secure and transparent
Every payout is handled carefully in accordance with Belgian Gaming Commission standards and GDPR data protection rules.
Sometimes, we may request additional verification (such as proof of your bank account) — only to keep your funds and personal data safe.
If you haven’t received your payout
If more than 5 working days have passed since your confirmation email, please contact our support team:
support@goldenpalace.be
Include your username and the date of your withdrawal — we’ll check it immediately for you.
Fast. Safe. Transparent. That’s GoldenPalace.
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