I can’t make a deposit; what should I do?

We understand how frustrating it can be when a deposit doesn’t go through; don’t worry, we’ll help you fix it quickly. 

There are a few common reasons why a payment might not work, and here’s what you can try:

Step 1: Check your payment method

• Make sure your bank card or account has sufficient funds.

• Check that your card allows online payments or gaming transactions (some banks block these by default).

• If possible, try another card or deposit method (Bancontact, PayPal, HiPay, or online banking).

Step 2: Try again later

Sometimes your bank may temporarily block the transaction for security reasons.
Wait a few minutes, refresh the page, and try again; this often solves the issue.

Step 3: Check your account verification

If your account isn’t fully verified, some banks or payment providers may refuse deposits.
You can quickly verify your account via itsme® or by uploading your ID card under “My documents.”

Step 4: Still not working? We’re here to help

If the issue continues, please contact our friendly support team:
support@goldenpalace.be

Include, if possible:

• A screenshot of the error message

• The payment method you used

• The approximate time of the transaction

We’ll look into it right away and get you back on track.

Your safety. Your comfort. Our priority.