How we protect your personal data

At GoldenPalace, your privacy and security are at the heart of everything we do.
All your personal data is handled in full compliance with the European GDPR and Belgian Gaming Commission regulations.

When and why we request your information

We only collect and use your personal data to verify your identity — for example, when:

• You register or verify your player account

• You request a payout or account change

• You contact our Support team for security reasons

Our Customer Service team may ask you to confirm:

• Your full name and registered email address

• A photo of your Belgian identity card (front and back)

• A clear selfie of you holding your ID, where your face and document are visible and legible

This process ensures that we can confirm your identity securely and protect your account against misuse or fraud.

How your data is protected

• All files are transferred via encrypted connections (SSL/HTTPS)

• Documents are stored on secure servers within the EU

• Access is strictly limited to authorized, trained staff

• Once verification is complete, data is archived or deleted according to legal retention periods

We never share your personal data with third parties for marketing or commercial use.
Your privacy is fully respected — always.

If you wish to review, correct, or delete your data, you can contact us at privacy@goldenpalace.be.
To protect you, we’ll verify your identity before processing any request.

At GoldenPalace, your data is safe; because your trust is everything.