If something doesn’t feel right, trust your instincts.
If you believe someone has accessed your account without permission or notice suspicious transactions:
Act immediately:
Change your password using Reset password.
Do not share personal information with anyone claiming to “help you recover your account.”
Contact our security team immediately at security@goldenpalace.be.
If necessary, we may ask you to provide your ID document and a selfie holding your ID to verify ownership of your account.
If money is missing, also contact your bank to block potential transfers.
Our team will investigate the activity, secure your profile, and help you safely recover access.
Stay alert. We’ve got your back.
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