During live events, Cash Out availability can change at any time; depending on what’s happening in the match and the data we receive from official providers.
This ensures all bets are settled fairly and based on verified information.
Common reasons why Cash Out is temporarily suspended
A key event occurs in the match
Goal, red card, penalty, or major game-changing event
During these moments, all markets are suspended until new odds are confirmed
Video or referee review (VAR)
When a goal, penalty or foul is being reviewed, Cash Out is disabled until the official decision is made
Live data or odds update delay
If the data feed is interrupted or slow, Cash Out is paused to prevent incorrect settlements
End of match or market closure
Once the event ends, or if a market is officially closed, Cash Out is no longer available
Rapid odds movements
If odds are changing too fast (for example during a fast counterattack), the system temporarily locks Cash Out until odds stabilise
What happens to my bet during suspension?
Your bet remains fully valid and active.
As soon as the event stabilises and the market reopens, Cash Out may become available again automatically.
If it doesn’t, your bet will be settled as normal once the official result is confirmed.
If you believe your Cash Out was unavailable for too long or at an incorrect time, please email support@goldenpalace.be with your Bet ID, event name and time — our team will review it for you.
Fair. Fast. Transparent. That’s GoldenPalace.
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