We understand; sometimes circumstances change, and you may want to return to play.
However, if you blocked your account using the “Exclude myself” option, this action is final and cannot be undone, in accordance with Belgian Gaming Commission regulations.
This rule exists to protect players and ensure that every self-exclusion is treated seriously.
What you can do
You will be able to access your account again once the self-exclusion period ends automatically.
If you requested the block manually via our support team, you can email support@fortunacasino.be to request reactivation.
Our team will review your request and inform you of the next steps.
Your safety and wellbeing always come first; we’re here to support you responsibly.
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