We’re sorry you experienced that; technical issues are rare but not impossible.
If a game malfunction or technical error causes a lost spin or an incorrect balance, we will investigate thoroughly.
Your funds or credits are never permanently lost; they are protected by our systems.
Here’s how you can help us:
Take a screenshot or record the error if possible (balance, game, time).
Note the game name, bet amount, and timestamp.
Email support@fortunacasino.be with those details and your account username.
Our technical team will check the server logs, roll back if needed, and restore your correct balance or compensate appropriately.
We’ll keep you updated throughout the process.
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