If a game freezes, turns black, or doesn’t load, don’t worry — it’s usually easy to fix.
Try these quick steps:
Refresh the page (F5 or reload).
Clear cache & cookies in your browser.
Update your browser or try another one (Chrome, Firefox, Edge, Safari).
Disable VPN or ad-blockers, as they can block certain game elements.
Switch device or network (try mobile data vs. Wi-Fi).
Close background apps that may slow performance.
Restart your device and try again.
If the issue continues, please email support@fortunacasino.be with:
A screenshot of the error
The game name, your device, browser, and the time it happened
Our technical team will check everything and help you get back to the game quickly.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article