My bet was void, but my combo still paid less than expected; why?

If one or more events in your combo bet were declared void, your payout may indeed be lower than you expected — and here’s why.

A void selection does not count as a loss, but it also doesn’t multiply your odds.
Instead, it’s settled with odds of 1.00, which means that only the remaining valid matches are used to calculate your total payout.

Example

You placed a 3-leg combo:

• Match 1 → Won (odds 2.00)

• Match 2 → Won (odds 1.50)

• Match 3 → Void (cancelled event)

The void match is settled at 1.00, so your payout becomes:
2.00 × 1.50 × 1.00 = 3.00 (instead of 6.00 if all 3 had counted).

You didn’t lose anything — your bet was simply recalculated based on the remaining valid matches.

Why this happens

• A void event adds no value to the total combo multiplier.

• Your stake remains valid, and your payout reflects only the active results.

• This rule is standard across all licensed Belgian betting operators and ensures fairness and consistency.

If you’d like us to check your payout calculation, please send your Bet ID to support@goldenpalace.be.
Our team will review the bet and explain the exact result.

Clear. Fair. Transparent. GoldenPalace.