How can I file a formal complaint about a Gaming Hall?

If you experienced an issue in a Gaming Hall and wish to make a formal complaint, please:

1. Contact the Hall Manager first, to try resolving the issue directly.

2. If unresolved, email support@goldenpalace.be with:

   • Your full name and date of birth

   • The Hall’s name and address

   • The date/time and full description of the incident

   • A photo of your valid ID (eID, passport or residence permit)

   • A selfie holding your ID for verification

Our Customer Care Team will review your case with the Hall Manager and provide a clear written reply.

If you remain unsatisfied, you may escalate to the Belgian Gaming Commission via www.gamingcommission.be.

We value transparency and fairness; always.