If you had an issue in one of our Gaming Halls, we advise you to ask to talk to the manager of the Gaming Hall. The manager will be able to talk to you about the incident and take the necessary actions. If the manager is not available, please send an email with a copy of your identity card to our support and an explanation of what has been said or what happened in one of our Gaming Halls. Make sure to also mention in which Gaming Hall it happened.
Our Customer Agent will verify the situation in detail with the manager of the Gaming Hall.
You can send your email to : support@goldenpalace.be
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