Once your documents have been uploaded, our team reviews them as quickly as possible.
In most cases, your account is validated within one working day.
How it works
Upload your documents in the “My Documents” section of your account.
This includes a clear photo of your ID card (front and back) and a selfie holding your ID.
Our Verification Team carefully checks that the information matches your profile and meets legal requirements.
If everything is correct, you’ll receive a confirmation email once your account is fully verified and active.
You can follow your progress anytime in your “My Documents” section — it shows whether your files are pending, approved, or if more information is needed.
What does validation mean?
Validation is a mandatory security step required by Belgian law.
It confirms your identity and ensures safe, responsible gaming.
Once validated, you can:
Make deposits and withdrawals securely,
Access all features of your account,
Benefit from certain verified-player advantages.
Need help or waiting longer than expected?
If additional details are required, our Support team will contact you directly by email.
If you haven’t received confirmation within 48 hours, feel free to reach us at support@goldenpalace.be — we’ll check it for you right away.
Your data, always protected
All verification documents are processed confidentially, stored securely within the EU, and handled in full compliance with GDPR regulations and Belgian Gaming Commission standards.
Safe. Legal. Trusted. That’s GoldenPalace.
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